You can update your Kayo payment details by logging into the My Account section on the Kayo website. If a third party like Apple or Telstra bills you, you must update your payment information directly with that company instead.
Updating Your Kayo Payment
First, you need to get to your account settings. You cannot update payment details from within the Kayo television app, so grab a computer, tablet, or smartphone and open a web browser. Go to the official Kayo website kayo sports.com.au/connect. Look for the sign-in link, which is almost always located in the top-right corner of the homepage. Select it and enter the email address and password associated with your account. If you forgot your password, use the “Forgot your password?” link to reset it before you continue.
After you successfully sign in
you need to navigate to your account hub. Find and click on the menu icon, which often looks like three horizontal lines, to open the main navigation panel. From the list of options that appears, you must select My Account. This action takes you to the central dashboard where you can manage every aspect of your subscription.
The My Account area is organized into several distinct categories. You will see sections like ‘My Details’ for your personal contact information and ‘My Devices’ to manage which devices are logged in. You need to find and enter the section specifically for payments, which is labeled Billing & History. This section contains all your past invoices and your current payment method.
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Inside Billing & History
look for a clear button or link with the text Update Payment Method. Click on this. The website will then display a form for you to enter your new payment information. Get your new credit card ready. You must carefully type in the full card number, the correct expiry date, and the three-digit CVC security code from the back of the card.
Accuracy is critical here. Take a moment to double-check every digit you entered, as a simple typo will cause the update to fail. Once you are confident that the details are correct, click the final ‘Save’ or ‘Confirm’ button. Kayo will then process the new information. You should see an immediate confirmation message on your screen stating that your payment method was successfully updated. This confirms that your next subscription payment will be charged to your new card.
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Paying Through a Third Party
The process changes completely if you did not subscribe directly on the Kayo website. This approach has problems if another company handles your billing. If you pay for Kayo through your Apple ID or as part of a bundle with Telstra, you cannot change your payment method in your Kayo account. That will not work. You have to update your details with the company that bills you. If you are unsure who bills you, check your bank statement or look in the Billing & History section of your Kayo account, which will name the third-party biller.
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If Apple is your biller
it manages your Kayo subscription payment through the Apple App Store. To make changes, go into your iPhone or iPad’s main Settings app. Tap your name at the top, then select ‘Payment & Shipping’. Here, you can add, remove, or edit your payment methods. Any change you make here applies to all subscriptions tied to your Apple ID, including Kayo.
For users billed by Telstra
the payment is handled directly by them. This often appears as Pay with Telstra on your bank statement. To update your billing details, you must log into your My Telstra account using their website or the My Telstra app. Once you are logged in, find the section for billing or payments and update your stored payment method there. Telstra handles the billing, so any changes must be made through its system. Your Kayo account will simply reflect these changes once they are processed by Telstra.